Effective Date: May 21, 2026

Garza’s Garage LLC dba Pioneer Automotive (“Pioneer Automotive,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our automotive services.

Information We Collect

Personal Information

We may collect:

• Name

• Phone number

• Email address

• Mailing address

• Driver information

• Vehicle information including VIN, license plate, make, model, mileage, and service history

• Payment and billing information

Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser and device information

• Website activity and usage data

• Cookies and analytics information

Communications

We may retain records of:

• Phone calls

• Emails

• Text messages

• Online appointment requests

• Estimate approvals

• Customer support interactions

How We Use Information

We use information to:

• Schedule and perform automotive services

• Provide estimates and invoices

• Communicate about repairs and appointments

• Maintain warranty and service records

• Improve our website and customer experience

• Send service reminders and promotional communications

• Comply with legal obligations

• Protect against fraud or unauthorized activity

Sharing of Information

We do not sell customer personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors

• Parts suppliers and warranty providers

• Shop management and scheduling software providers

• Vehicle service history and reporting providers, including CARFAX and similar vehicle maintenance reporting platforms

• Marketing and communication providers

• Government or law enforcement agencies when legally required

By servicing your vehicle, you acknowledge and agree that certain vehicle service and maintenance information may be reported to vehicle history and maintenance databases.

SMS & Marketing Communications

By providing your phone number, you consent to receive:

• Appointment reminders

• Repair updates

• Estimate approvals

• Service follow-ups

• Promotional and marketing messages where permitted by law

Message and data rates may apply. You may opt out of marketing communications at any time by replying “STOP.”

Cookies & Analytics

Our website may use cookies, analytics tools, and related technologies to:

• Improve website performance

• Understand visitor behavior

• Enhance customer experience

You may disable cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect customer information. However, no transmission or storage system is guaranteed to be completely secure.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Request access to your information

• Request corrections

• Request deletion of certain information

• Opt out of marketing communications

Requests may be submitted using the contact information below.

Third-Party Services

Our website may link to third-party websites or booking systems. We are not responsible for the privacy practices of third-party providers.

Contact Information

Garza’s Garage LLC dba Pioneer Automotive
301 Bell Dr #4
Ketchum, ID 83340
Phone: (208) 721-5575
Website: www.pioneerauto.co

 

2. Website Terms of Use

Effective Date: May 21, 2026

By accessing or using this website, you agree to the following Terms of Use.

Website Content

All website content, including logos, graphics, text, photos, and branding, is the property of Pioneer Automotive and may not be copied or reused without written permission.

Informational Purposes Only

Website content is provided for general informational purposes only and does not constitute a binding repair estimate or guarantee.

Appointment Requests

Submitting an appointment request does not guarantee scheduling availability. Appointments are confirmed only after direct communication with our team.

Limitation of Liability

Pioneer Automotive is not liable for:

• Temporary website outages

• Technical inaccuracies

• Third-party website content

• Damages arising from use of this website

All services remain subject to our in-shop Repair Authorization Terms & Conditions.

Third-Party Platforms

Our website may integrate with third-party systems including scheduling software, payment processors, mapping tools, and vehicle service reporting providers. Use of those services may also be subject to separate third-party terms and privacy policies.

Governing Law

These Terms shall be governed under the laws of the State of Idaho.

 

3. SMS/Text Messaging Consent Terms

By providing your mobile number to Pioneer Automotive, you agree to receive recurring automated or manual text messages related to:

• Appointment reminders

• Repair status updates

• Estimate approvals

• Service recommendations

• Promotions and special offers

Consent is not a condition of purchase.

Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Message frequency may vary.

4. Website Disclaimer

The information provided on this website is offered “as is” without warranties of any kind, either express or implied.

While Pioneer Automotive strives to provide accurate and current information, we make no guarantees regarding:

• Pricing accuracy

• Product availability

• Technical accuracy

• Completeness of information

Repair estimates and recommendations may vary based on vehicle condition and inspection findings.

5. Online Scheduling Disclaimer

Online scheduling requests submitted through our website or third-party booking systems are requests only and are not confirmed appointments until verified by Pioneer Automotive staff.

Customers are responsible for:

• Providing accurate vehicle information

• Arriving on time

• Disclosing known vehicle concerns

Additional diagnostic or repair charges may apply following vehicle inspection.